we strive to provide our customers with the highest quality leather products, including hats, jackets, pants, boots, and more. We take pride in our craftsmanship and are committed to ensuring your satisfaction. However, we understand that occasionally situations may arise where you may need to return or exchange an item. To make the process as smooth as possible, we have outlined our Return and Refund Policy below.

  1. Returns and Exchanges Eligibility:

    • We accept returns and exchanges within 14 days from the date of purchase.
    • The item must be unused, in its original condition, and with all tags and labels attached.
    • Custom-made or personalized items are not eligible for return or exchange, unless they are defective or damaged.

  2. Returns and Exchanges Procedure:

    • Our customer support team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.

    • Pack the item(s) securely, including all original packaging and accessories. Include a copy of the original invoice and the RMA number with the returned item(s).

    • Ship the package to the following address:

    • Please note that the customer is responsible for the return shipping costs unless the item is defective or damaged.

  3. Refunds:

    • Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned above.
    • If the item(s) are in satisfactory condition, we will process your refund within 7-10 business days.
    • The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

  4. Exchanges:

    • If you wish to exchange an item for a different size, color, or style, please follow the returns and exchanges procedure mentioned above.
    • Once we receive and inspect the returned item(s), we will initiate the exchange process and ship the requested replacement item(s) to you.
    • If the requested item is out of stock or unavailable, we will notify you and offer alternative options or provide a refund.

  5. Damaged or Defective Items:

    • In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately.
    • We may require you to provide photographs or other evidence of the damage or defect.
    • We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.

  6. Non-Returnable Items:

    • Certain items are non-returnable for hygiene and safety reasons, such as intimate apparel, earrings, and personal care products, unless they are defective or damaged.

Please note that this Return and Refund Policy applies only to purchases made directly through online store or our authorized retailers. If you have purchased our products through a third-party seller, please refer to their return and refund policy.